We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it.
Please select the complaint procedure that pertains to yourself:
This Policy applies if you are both a retail client and an eligible complainant. An eligible complainant is defined as:
- a private individual/consumer;
- a business which employs fewer than 10 persons and has a turnover of less than €2 million;
- a charity with an annual income of less than £1 million or
- a trustee of a trust which has a net asset value of less than £1 million.
Please click here if you are a retail client.
Please click here if you are a professional client.